QA-into

Host Side

Q:DVR Program Can not open or closed during 50% Open Process

Possible:

No hardware Driver installed

Solution:

Please install Hardware Driver . Please ref. Manual

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Possible:

System does not install Direct X

Solution:

Please install Direct X 8.0 from Driver CD

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Possible:

Waveller Compression Ver .

Solution:

Please confirm the Hardware Compression Ver. If use Waveller Compression Ver.
Please install Codec form Driver CD .

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Possible:

VGA Chip on board or not support Direct X

Solution:

Please Change VGA Card

Q:Camera No Video or Video not stable

Possible:

Driver Setting not correct

Solution:

Please confirm My Computer– Control Panel – Device Manger – Driver : Innova Video and Innova Audio Driver installed ok

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Possible:

Camera does not turn on

Solution:

Please confirm DVR Program Setting-Camera Setting- Camera enabled

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Possible:

Camera Problem

Solution:

Please confirm Camera Power Line and Signal Wire ok or not

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Possible:

NTSC / PAL Type Camera

Solution:

Please confirm Camera Type and also confirm DVR program – Camera Type Setting same as installed Camera

Q:Dome Camera Not Working

Possible:

Can not do P/T/Z Control

Solution:

Please confirm the Dome is supported by DVR program and confirm DVR
program – Setting –Other Setting – P/T/Z setting Dome Type same as installed Dome

Q:Can not playback and system showes file open fail ( no
Recording File )

Possible:

Recording File missing

Solution:

If Recording File was deleted then can not playback

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Possible:

Recordtap.mdb missing or Data not correct

Solution:

Please use TOOL/DBRebuiler from Driver CD to rebuild Recordtape.mdp

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Possible:

Saving Period Time not reach

Solution:

DVR Program default saving time is 5 mins . If not reach 5 mins then DVR Program will not have Recording File

Q:Snap Shot Question .

Possible:

Where does those photos save ?

Solution:

File Saving path : c:\powerview\bin\snapshot

Q:Motion Detection not working

Possible:

Motion Detection was disabled

Solution:

Please confirm Motion Detection was enabled

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Possible:

Motion Detection does not sensitive enough

Solution:

Please increase Sensibility

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Possible:

Brightness problem

Solution:

If due to high brightness . Please adjust Camera position .

Q:HD Space not enough

Possible:

HD Space always show 0% left

Solution:

DVR Program will auto cycle recording . Even system showes HDD Space 0%. DVR Program will still keep recording .

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Possible:

Windows OS showes HD Space not enough

Solution:

Windows OS will alarm when HD Space lower then 200MB . Please set the System Safety HD Space to 500 MB.

Q:Can not use Dail – Out Notice Function

Possible:

Modem no working

Solution:

Please confirm the Modem was supported by DVR Program
Please confirm DVR Program- Setting – Other Setting – Modem Type already set as installed Modem
Please confirm the Telephone No. already set up
Please confirm Motion Detection enabled and Play Voice Message also enabled

Q:System had record but Data always stop at one day

Possible:

System does not auto cycle record and recording time stoped at one day

Solution:

Storage HDD does not format yet

Q:System had recorded but saved file only 1k size

Possible:

HDD Space not enough

Solution:

Please confirm system default space more then 500 MB

Remote Control

Q:Can not use remote watching function ( Can not use IE to
remote watching )

Possible:

Web Server does not start up

Solution:

Please confirm DVR program Setting –Other Setting – Web Sever enable ?

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Possible:

Use IP - Router

Solution:

Using IP- Router , Please open Virtual Server Port 80 a nd 1350 -1372

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Possible:

Remote Watching disabled

Solution:

Confirm DVR program -Camera Setting – Remote Watching Enabled ?

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Possible:

Can not download OCX File

Solution:

Please login WebSite to download RemoteViewSetup.exe and install

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Possible:

IE Ver. too old.

Solution:

Please use IE 5.0 or above .

Q:RX Problem

Possible:

System show “ Timeout “ error when using Remote Watch and Control.

Solution:

Because of Network Band Wide problem , Please close Watching Screen then Reset Remote Connect Setting

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Possible:

Can not use RX login

Solution:

Please confirm the System ID and PW . If had changed , Please login with new ID and PW .